Information Questions
Frequently asked questions
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Where can I view my sales receipt?
We automatically send sales receipts to your provided email address upon completion of your purchase. If you haven’t received it, please check your inbox, including spam or junk folders. If you still can’t locate it, feel free to reach out to our support team, and we’ll be glad to assist you in retrieving the receipt.
How can I exchnage an item?
We facilitate exchanges within a 3-day window from the date of purchase. We understand the importance of satisfaction with your purchase. Should you wish to exchange your item within this period, kindly initiate the process by submitting an exchange request. Please note, we only accommodate exchanges during this 3-day timeframe. We appreciate your understanding and adherence to our policy
Will you restock items indicated as “out of stock?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Where can I ship my order?
Presently, we are thrilled to offer local delivery within 1-3 days in Islandwide. A normal delivery charge of 350 applies.
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