FAQ's
How can I place an order?
Browse our products, add your preferred items to the cart, and complete the checkout process by providing your delivery and payment details.
What payment methods do you accept?
We accept major debit and credit cards, Cash on Delivery (where available), and other payment options (KOKO, MintPay, Payzy) displayed at checkout.
How long will it take to receive my order?
Orders are generally processed within 1–2 business days. Delivery typically takes 2–3 business days for Colombo and suburbs, and 4–5 business days for other areas.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
Can I cancel or modify my order after placing it?
Order changes or cancellations may be possible before the order is processed. Please contact us as soon as possible for assistance.
Do you deliver throughout Sri Lanka?
Yes, we currently deliver to locations across Sri Lanka.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and provide details and photographs of the item so we can assist you.
Can I return or exchange a product?
Returns and exchanges are subject to our Return and Exchange Policy. Eligibility may vary depending on the product and condition.
How are delivery charges calculated?
Delivery charges are determined based on your location, order size, and courier service requirements. The final charge will be shown at checkout.
Are the product images and colors accurate?
We make every effort to display products accurately. However, slight colour variations may occur due to screen settings and photography conditions.
What should I do if a product is out of stock?
Out-of-stock products may become available again. You can check back later or browse similar available products.
Do I need to create an account to place an order?
No, you may be able to place an order as a guest. However, creating an account allows you to track orders and manage your preferences more easily.
Is my personal information secure?
Yes. We take reasonable measures to protect your personal information and process it in accordance with our Privacy Policy.
How can I update my account information?
You can update your personal details by logging into your account and visiting the "My Account" section.
Can I opt out of promotional emails and messages?
Yes. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication.