Return & Exchange Policy
At Rainco, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns and Exchanges
Products may be eligible for return or exchange if:
• The item received is damaged during delivery.
• The item received is defective or faulty.
• The wrong product was delivered.
• The product is unused, unwashed, and in its original condition.
• The product is returned with all original packaging, tags, and accessories.
All requests for returns or exchanges must be made within 7 days of receiving the product.
Non-Returnable Items
Returns or exchanges may not be accepted for:
• Products that have been used, damaged, altered, or improperly handled by the customer.
• Products returned without original packaging or tags.
• Clearance, promotional, or discounted items.
• Gift cards or vouchers.
How to Request a Return or Exchange
To initiate a return or exchange:
1. Contact our customer service team within the eligible period.
2. Provide your order number and details of the issue.
3. Submit photographs where necessary.
4. Follow the instructions provided by our team.|
Inspection Process
All returned items will be inspected upon receipt. Approval of returns and exchanges is subject to verification of the product condition and compliance with this policy.
Refunds
Where a refund is approved, it will be processed through the original payment method whenever possible.
Refund processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to an error on our part.
Exchanges
Approved exchanges will be processed subject to product availability. If a replacement product is unavailable, an alternative solution may be offered.
Right to Refuse Returns
Rainco reserves the right to decline any return or exchange request that does not meet the
conditions outlined in this policy.
By making a purchase through shop.rainco.lk, you agree to this Return & Exchange Policy