Shipping & Delivery Policy

Rainco is committed to delivering your orders efficiently and reliably throughout Sri Lanka.

Delivery Coverage
We currently provide delivery services within Sri Lanka only. International shipping is not available at this time.

Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Once your order has been dispatched, you will receive shipment confirmation and tracking details were available.

Delivery Timeframes
Estimated delivery times are:
• Colombo and suburbs: 2–3 business days after processing.
• Other areas within Sri Lanka: 4–5 business days after processing.

These delivery periods are estimates and may vary due to factors beyond our control.

Shipping Charges
Delivery charges are calculated based on the delivery location and order requirements.
Applicable shipping fees will be displayed during checkout before order confirmation.

Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
• Adverse weather conditions
• Public holidays
• Transport disruptions
• Courier operational issues
• High seasonal demand

Rainco shall not be responsible for delays caused by circumstances outside our reasonable control.

Delivery Information
Customers are responsible for providing accurate delivery information when placing orders.
 
Rainco will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by customers.

Damaged or Missing Deliveries
If your order arrives damaged or if any items are missing, please notify us within 7 days of receiving the order so that we can investigate and assist with a resolution.

Policy Updates
Rainco reserves the right to update this Shipping & Delivery Policy at any time without prior notice.

By placing an order through shop.rainco.lk, you agree to the terms outlined in this policy.