Terms & Conditions

Welcome to shop.rainco.lk. This website is owned and operated by Rainco (Pvt) Ltd. By accessing, browsing, registering, or purchasing products through this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

Rainco has proudly served Sri Lankan consumers since 1977 and is committed to delivering quality products and exceptional customer experiences. These Terms & Conditions are designed to ensure a safe, transparent, and reliable shopping experience for all users.

Website Usage
The content, products, services, and features available on this website are provided for personal and lawful use only.

By using this website, you confirm that:
• You are legally capable of entering into a binding agreement.
• The information provided by you is accurate and complete.
• You will not use the website for any unlawful, fraudulent, or unauthorized purpose.
• You will not attempt to interfere with the operation, security, or functionality of the website.

Rainco reserves the right to restrict, suspend, or terminate access to the website if any misuse, abuse, or violation of these Terms & Conditions is identified.

Product Information
Rainco makes every effort to ensure that product descriptions, images, specifications, colors, and pricing are accurate and up to date.

However, product images are intended for illustrative purposes only and actual products may vary slightly due to manufacturing improvements, screen settings, lighting conditions, or other factors.

Product availability is subject to stock availability. While we strive to maintain accurate inventory records, certain products may become unavailable after an order is placed.

Rainco reserves the right to modify, discontinue, replace, or update products and specifications without prior notice. 

Pricing and Payments
All prices displayed on the website are quoted in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices may change without prior notice. Promotional offers, discounts, and special pricing may be available for limited periods and are subject to applicable conditions.

In the event of a pricing error, typographical error, or technical issue affecting product pricing, Rainco reserves the right to cancel affected orders and provide an appropriate refund where payment has already been collected.

Payments are processed through approved and secure payment gateways. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders and Acceptance
When an order is placed, you will receive an order confirmation acknowledging receipt of your order.

Receipt of an order confirmation does not constitute acceptance of the order. Rainco reserves the right to accept or decline any order for reasons including but not limited to:
• Product unavailability.
• Pricing inaccuracies.
• Payment authorization issues.
• Suspected fraudulent activity.
• Incomplete customer information.
• Circumstances beyond our reasonable control.

If an order cannot be fulfilled, customers will be notified, and any applicable payments will be refunded accordingly.

Delivery
Rainco delivers products throughout Sri Lanka through approved delivery partners.

Estimated delivery timelines provided on the website are intended as guidelines only and may vary depending on location, weather conditions, public holidays, courier operations, and other unforeseen circumstances.

Customers are responsible for providing accurate delivery information. Rainco shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete delivery details.

Further details are available in our Shipping & Delivery Policy.

Returns and Exchanges
Customer satisfaction is important to us. Returns and exchanges are subject to the conditions outlined in our Return & Exchange Policy.

Products returned for exchange or refund must comply with the eligibility requirements specified in that policy.

Rainco reserves the right to inspect returned products before approving any refund, replacement, or exchange request.

User Accounts
Customers may create an account to access certain website features and improve their shopping experience.

Users are responsible for maintaining the confidentiality of account credentials and for all activities conducted under their account.

Rainco shall not be liable for any loss or damage resulting from unauthorized access to customer accounts caused by the customer's failure to maintain account security.

Intellectual Property Rights

All content available on this website, including but not limited to:
• Logos
• Trademarks
• Product designs
• Images
• Graphics
• Videos
• Text content
• Website layouts
• Software and digital assets
are the exclusive property of Rainco (Pvt) Ltd or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from Rainco.

Privacy and Data Protection
Rainco values your privacy and is committed to protecting personal information.

By using this website, you consent to the collection, storage, and processing of personal
information in accordance with our Privacy Policy.

Customers are encouraged to review the Privacy Policy to understand how personal information is handled.

Limitation of Liability
While Rainco strives to ensure uninterrupted website access and accurate information, the website and its content are provided on an "as available" basis.

To the maximum extent permitted by law, Rainco shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
• Website interruptions.
• Technical failures.
• Delayed deliveries.
• Product availability issues.
• Unauthorized access to information.
• Third-party service disruptions.

Rainco's total liability relating to any order shall not exceed the value of the product purchased through the website.

Third-Party Services
The website may include links, services, payment gateways, or integrations operated by third parties.

Rainco is not responsible for the content, policies, security, or practices of such third-party services. Users access these services at their own discretion and risk.

Amendments
Rainco reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Any amendments become effective immediately upon publication on the website. Continued use of the website after changes have been published constitutes acceptance of the revised Terms & Conditions.

Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Acceptance
By accessing or using shop.rainco.lk, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Rainco remains committed to delivering trusted products, exceptional service, and a seamless shopping experience for all customers.